At Axe India, customer satisfaction is our top priority. We are committed to providing high-quality products that meet your needs and expectations. To ensure transparency and clarity, we have outlined our refund policy below.
Refund Policy:
- No Refunds Once Shipped:
- Once an order is shipped, we do not accept any refund requests. We encourage our customers to review their orders carefully before completing the purchase.
- Order Cancellation:
- If you wish to cancel your order, please do so before the order is shipped. Cancellations made after the shipment will not be eligible for a refund.
- Product Defects or Damage:
- If you receive a product that is damaged or defective, please contact our customer support within 7 days of receiving the product. We will arrange for a replacement or store credit as per your preference.
- Exceptions:
- Refunds may be considered in exceptional circumstances at the discretion of Axe India. These cases will be handled on an individual basis and may require proof of the issue.
- Contact Us:
- If you have any questions or concerns regarding your order, please reach out to our customer support team at sales@axeindia.in. We are here to assist you.
We appreciate your understanding and thank you for choosing Axe India for your needs.